The COVID-19 pandemic has changed the way many people approach their day-to-day lives, including banking. While digital banking isn’t a novel concept, it has taken on a new life entirely since the pandemic.
After many banks closed their lobbies in March because of COVID-19, there was a dramatic increase in the usage of digital banking apps. In April there was a 200% jump in new mobile banking registrations, while mobile banking traffic rose 85%, according to Fidelity National Information Services (FIS). FIS works with 50% of the world’s largest banks.
With many branches closed and no tellers available, banks have been dealing with a significant increase in call center traffic. This has also created longer wait times.
Digital Banking Usage
“What we are seeing are some hiccup…